About Us
At PrivateMed, we are healthcare insiders — physicians, nurses, executives, mental health professionals, parents, and community leaders — who live and work in Puerto Rico. We have operated hospitals, led insurance companies, built healthcare organizations, taught at universities, and stood alongside our communities in times of crisis.
Our Mission
PrivateMed’s mission is to be the single, trusted healthcare solution for individuals, families, and organizations, providing care with unwavering reliability, predictability, and consistency.
Building on deep roots in Puerto Rico and leveraging global partnerships when needed, we deliver experienced healthcare navigation and personalized, high-quality care with the utmost professionalism—earning the lasting trust of those we serve.
How Do We Work
Our approach
Lifestyle Medicine
At PrivateMed, we approach healthcare through the proven principles of Lifestyle Medicine — integrating clinical expertise with evidence-based practices that support nutrition, physical activity, restorative sleep, stress management, positive social connection, and avoidance of health risks.
Individualized Care
At PrivateMed, you are not a number, — you are a person with a unique story, lifestyle, and health journey. That’s why we don’t offer “memberships”; we offer
Care Packages tailored specifically to you. Every Care Package is designed around your personal needs, goals, and circumstances- ensuring that your care is not just comprehensive but individualized at every level.
Exclusive
To preserve the highest quality of care, PrivateMed accepts only a limited number of patients at each location. By maintaining an intentionally small patient panel, we ensure that each individual receives the time, attention, and depth of service they deserve — and that our team always delivers care that meets the highest standards of excellence, consistency, and reliability.
24/7 Care
With PrivateMed, you have 24/7 direct access to medical professionals who know you — not a call center. Whether you need urgent care, a same-day or next-day appointment, or expert coordination across our networks of thousands of physicians, specialists and health systems, we make sure your care is seamless and immediate. When hospitalization or advanced services are needed, we expedite access, reduce wait times, and facilitate priority air ambulance transfers to the mainland.
Our Team of Providers
Care team structure and approach
PrivateMed is not just a clinic or a facility — it is a highly coordinated team of healthcare professionals dedicated to delivering truly individualized care. Our team includes Board-Certified Internal Medicine physicians, Family Medicine physicians, Pediatricians, Gynecologists, Physiatrists, nurses, therapists, and nutritionists, all working together to develop and execute a customized plan of care for every patient.
Chief Medical Officer and Co-Founder
Dr. Jennifer Peña, MD, FACP, AAHIVS
Dr. Jennifer Peña brings her experience as a former White House physician, health-tech, telemedicine and executive health expert, to lead our team in delivering top-notch medical care and preventive health strategies.
Board Certified Family Practice Nurse Practitioner
Sara Tollstrup, MD, FACP, AAHIVS
Sara Tollstrup brings clinical expertise in family practice and pediatrics, with subspecialty training and experience in sexual and reproductive health and dermatology, and will ensure the highest quality, holistic care approach.
RN/Care Manager and Coordinator
Marites Murray, RN
Marites Murray, RN, brings over 20 years of experience pioneering
and leading care management and navigation teams in Department of Defense Executive Health programs, and will ensure that all aspects of your healthcare are seamlessly managed, from specialist referrals to follow-up appointments.
Care management, care coordination, and care navigation
Healthcare today can be complex, fragmented, and overwhelming. That’s why PrivateMed provides integrated Care Management, Care Coordination, and Care Navigation services. We bring together all the pieces — from diagnostics to treatment plans — into a unified, individualized care plan, and we support you every step of the way.
Specialist Access
Through our direct affiliation with Ashford Hospital’s medical staff, we have access to over 600 specialists in fields such as dermatology, gastroenterology, obstetrics and gynecology, pediatrics, psychology, psychiatry, cardiology, endocrinology, functional and integrative medicine, orthopedics, plastic surgery, general surgery, pulmonology, breast surgery, colorectal surgery, ENT, endocrine surgery, hematology/oncology, ophthalmology, pain management, urology, physical therapy, nutrition (including registered dietitians), and dentistry.
Pediatric, adolescent, and young adult care
Our Pediatric and Family Medicine teams deliver personalized, comprehensive care for infants, children, adolescents, and young adults. PrivateMed families have 24/7 access to care through telehealth services, including advanced telehealth technologies that allow certain physical examinations to be conducted remotely with caregiver assistance.
Care navigators
Our care navigators serve you hand in hand, assisting in all aspects of your care journey. From check in to check out, they serve as your liaisons to care, delivering the quintessential concierge experience within the framework of healthcare delivery.
Specialists
We have a network of over 3,000 specialists in the mainland US who can provide peer-to-peer consultations to our practice. In addition, we have a local network of specialists in the areas of dermatology, gastroenterology, obstetrics and gynecology, pediatrics, psychology, psychiatry, cardiology, endocrinology, functional and integrative medicine, orthopedics, plastic surgery, general surgery, pulmonology, breast surgery, colorectal surgery, ENT, endocrine surgery, hematology/oncology, ophthalmology, pain management, urology, physical therapy, nutrition (with registered dieticians), dental and chiropractic.
Pediatrics
Launching in 2025, our pediatric team will provide personalized, comprehensive pediatric care, Our team of elite pediatric specialists will offer prompt access and comprehensive care plans customized to your family’s unique needs. Experience unparalleled convenience and peace of mind, knowing your child’s health is our top priority. We are also parents first, and we will place your children first.
